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Pool Technician

JOB DESCRIPTION

As a Pool Technician, you will be responsible for maintaining the pools, spas, and water features on board, ensuring they are clean, safe, and functioning properly. This role requires a strong understanding of water chemistry, filtration systems, mechanical systems, and safety protocols. You will work closely with other departments to provide an enjoyable and safe swimming experience for guests, while also adhering to maritime safety regulations.

RESPONSIBILITIES
  • Regularly monitor and adjust water chemistry levels (pH, chlorine, alkalinity, etc.) to ensure the pools and spas are in optimal condition for guest use.
  • Inspect, maintain, and troubleshoot pool filtration systems, pumps, heaters, and other mechanical equipment to ensure the proper functioning of all systems. 
  • Diagnose and repair mechanical, electrical, and plumbing issues related to pool systems. This includes the water circulation, heating systems, pumps, filters, and spa jets. 
  • Ensure all pool and spa operations comply with maritime health and safety standards, as well as local and international regulations regarding water quality and sanitation.
  • Interact with guests in a professional and friendly manner, providing information on pool and spa facilities and ensuring their experience is safe and enjoyable.
REQUIREMENTS
  • GRADE 12
  • South African Passport
  • Minimum of 3 years relevant experience
Attention to Detail
Safety Knowledge
Communication Skills
Technical Expertise
Cape Town, South Africa

Assistant Front Desk Manager

JOB DESCRIPTION

The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Assistant Front Desk Manager assists the Front Desk Manager in being the ship's driving advocate for delivering outstanding Customer Service. 

RESPONSIBILITIES
  • Supervises a front desk team that excels in delivering industry leading service to our guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level.
  • Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues, in order to optimize positive guest comments and ratings of the overall Guest Services operation. 
  • Develops new ways to enhance and enrich the Guest interaction and service, either one on one or over the telephone with Guest Services. Maximizes solutions and minimizes concerns to root causes of Guest issues. 
  • Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. 
  • Ensures the security and proper management of cash floats issued by the Financial Controller by monitoring the cash transactions at the front desk being able to provide immediate feedback and assess training needs 
  • Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate information. Assists on ensuring that all collateral, including core languages, is kept updated and complies with all company brand standards.
REQUIREMENTS
  • GRADE 12
  • South African Passport
  • Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred.

 

Customer Relationship
Problem- Solving Skills
Leadership and Team Management
Organisational Skills
Technical Expertise
Cape Town, South Africa

2nd Engineer

 JOB DESCRIPTION

As a 2nd Engineer, you will play a vital part in technical operations and report to the Staff Chief Engineer and Chief Engineer. You will consistently monitor, control, and troubleshoot all engine machinery equipment while being on watch in accordance with our policies, procedures, and safe working practices, promoting a strong safety culture and adhering to all environmental policies and procedures at all times. 

RESPONSIBILITIES
  • Ensuring compliance with Engine Room Resource Management standards
  • Maintenance and repair (but not limited to) of the following: bilges and bilges tanks; chemical analysis and treatment of boiler water, cooling water, A/C pre-heating, and re-heating water systems; lifeboats, tender boats, rescue boats, and file rafts winches; Purification system; Lubrication system; Hydraulic system; Electric propulsion motors (where applicable); Boiler and Steam Plant; and HFO, MDO, LO purifier; consumption analysis calculations
  • Ensuring compliance with all relevant flag states and classes as well as other applicable regulations
  • Ensure that all machinery assigned are in working order and in compliance with carrying out Environmental, Health, and Safety procedures; ensure maintenance is carried out at due intervals in accordance with planned maintenance and service requirements, and all related logs and records are updated 
  • Compile Monthly Condition Report and update equipment technical cards of machinery assigned to him and his watch subordinate 
REQUIREMENTS
  • GRADE 12
  •  South African passport
  • Minimum of 3 years relevant experience
  • To apply for this role, you must hold an IMO Certificate, Regulation III/2, 2nd Engineer

Problem- Solving
Safety and Compliance
Maintenance and Repair
Technical Expertise
Cape Town, South Africa

Food and Beverage Director

JOB DESCRIPTION

 As a Food and Beverage Director, you will be responsible for overseeing the entire Food and Beverage Operations on board, including the galleys, all the restaurants and food outlets, all the bars and nightclub, the storeroom, and our Auxiliary Services department. You will lead a team of managers to ensure that our guests enjoy the best possible food and service.

RESPONSIBILITIES
  • Oversee the organization, planning, administration, and day-to-day running of the Food & Beverage Operations Department in accordance with company policies, procedures, financial plans, and targets
  • Direct and control the department in such a way that all company service and operational procedures are fully utilized, yet revenue opportunities are maximized
  • Monitor food & beverage supply financial plans with a focus on ensuring expenditures are maintained within set parameters of financial plans both monthly and fiscally. Adjust accordingly to correct if needed
  • Ensure the quality of product and high standards of service is always provided to the guests. Actively monitor the Total Guest Experience Monitor (TGEM) results. Discuss with department leads and formulate strategies to ensure food and service excellence.
  • To be actively involved in the welfare and career of the team members through informal or scheduled meetings, performance reviews, and counselling when needed
  • Ensure fair scheduling and treatment of crewmembers is carried out by all management. Monitor & ensure Fun time records for the department are in due compliance with MLC regulations. Overview and final line approver of department overtime
  • Observe guest service in all areas of the department and suggest/implement improvements where necessary
REQUIREMENTS
  • GRADE 12
  • South African passport
  • Minimum 5 years of Management experience in the Food Operations Department of a cruise ship, resort, or full-service hotel
  • Diploma or Degree in Hospitality





Customer Relationship
Leadership Skills
Safety Protocols
Technical Expertise
Cape Town, South Africa

Management Trainee Dining Room

JOB DESCRIPTION 

This is a Training Program covering all aspects of the Food Operations Department - on successful completion of six months the trainee will be promoted to Assistant Food Operations Manager. To assist the Food Operations Manager in the overall operations of the food production, auxiliary guest services, planning, organizing, and executing assigned tasks. To ensure all company procedures and specifications are adhered to.

RESPONSIBILITIES
  • Oversee the monitor all galley equipment to ensure that they are handled and used as per policy and operating parameters to prevent breakdowns. Conduct & monitor scheduled maintenance of galley equipment in coordination with the culinary arts & technical team.
  • Management of supply ordering and issuing with an understanding on the difference between master and non-master supply orders. Ensuring that minimal storeroom inventory levels on all food operations supply items is maintained
  • Lead & engage with Galley supervisors & galley attendants in objectively driven briefings and training. Consistently track Galley Attendants' progression to promotions and successful completion of tests & training.
  • Conduct new hire & returning crew induction along with the Galley Supervisor. Place specific emphasis on their roles & responsibilities, Carnival Vision Statement Culture Essentials, Carnival Values, Safety, workplace conduct, & Regulatory compliance.
  • Monitor & prepare Funtime records and schedules in due compliance with the MLC regulations as it relates to the Auxiliary and Food Ops management positions
REQUIREMENTS
  • GRADE 12
  • South African passport
  • Minimum of 2 years relevant experience




Customer Relationship
Personal Evolution
Attention to Detail
Administrative Skills
Cape Town, South Africa

Liquor Specialist

JOB DESCRIPTION

Liquor Specialists are responsible for managing and promoting the sale of alcoholic beverages throughout the cruise ship. This role involves interacting with guests to offer an exceptional experience by providing expert knowledge of the ship’s beverage offerings, creating personalized recommendations, and ensuring that the ship’s bars and lounges are stocked and organized with a wide range of quality spirits. The Liquor Specialist also plays a key role in maximizing sales while upholding the cruise line's high standards of service.

RESPONSIBILITIES
  • Understanding of customer needs in a liquor store environment
  • Product knowledge and a willingness to learn and understand whilst providing the highest level of hospitality.
  • Display the enthusiasm, energy, and care for the experience and needs of customers onboard
  • Working with a variety of liquor products
  • Assisting with deliveries and stock room work for the replenishment of the boutiques on-board
  • Involved in inventories and stock take
  • Supporting your team in special events such as daily promotions and specialist talks on-board
  • Driving sales of brand products
  • Delivering excellent customer service
  • Educating consumers with product knowledge
  • Living and working on a cruise ship for 6-8 months
  • Living and working on a cruise ship (you could be anywhere in the world!)
  • Creating an exceptional and memorable retail experience for guests on board
  • Maximising sales by promoting a quality range of liquor products through onboard seminars, presentations, and in-store events
  • Developing detailed and extensive knowledge of all products as well as the brand culture
  • Exceeding sales targets and participating in promotional events such as seminars and presentations

 

REQUIREMENTS
  • Must be 21 years of age or over
  • Good retail and customer service background with knowledge of liquor products an advantage
  • Outgoing and enthusiastic personality
  • Good work ethic and able to travel for 6-8 months
  • Strong retail background and knowledge of liquor products
  • Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
  • Motivated and driven to achieve sales targets
  • Proven ability in public speaking and showcasing luxury items
  • Adaptable to change and able to work in a high-pressure environment
  • A strong team player who is goal orientated

Customer Relationship
Attention to Detail
Teamwork
Product Knowledge
Sales Skills
Cape Town, South Africa

AQUATIC STAGE STAFF

JOB DESCRIPTION

Aquatic stage staff plays a vital role in ensuring the seamless execution of water-based performances.  This role requires a combination of technical skills, attention to detail, and the ability to work effectively in a dynamic, team-oriented environment.


REQUIREMENTS 
  • GRADE 12
  • South African passport
  • Minimum Open Water certified by PADI (Professional Association of Diving Instructors) or other globally- recognized equivalent diving agency (SSI, SDI, NAUI).
  • Can dive using SCUBA apparatus, including full face mask.
  • Can work underwater in a confined pool for 60 minutes or more during a live performance.


ALL CANDIDATES WHO APPLY FOR THE ROLE MUST PREPARE A 4-5 MINUTE VIDEO DEMONSTRATING THE FOLLOWING SKILLS:
  • Swimming Skills (Backstroke, breaststroke)
  • Underwater or surface swimming while using full diving gear/masks (not scuba gear)
  • Mask " re- sets" 
  • Dives using a full- face mask
  • Approved PADI hand signals
  • Getting out of the water with tank on
  • 'Buddy" check- checking 'buddy' equipment to ensure safety
Swimming Skills
Attention to Detail
Technical Expertise
Cape Town, South Africa
Hotel

Electrical Technician

JOB DESCRIPTION

The Electrical Technician installs, maintains, and repairs electrical systems and equipment in residential, commercial, or industrial settings. The role involves diagnosing electrical issues, ensuring compliance with codes and regulations, and performing preventative maintenance to ensure reliable operation. 

RESPONSIBILITIES
  • Install electrical systems, wiring, fixtures, and equipment according to blueprints, specifications, and codes. Ensure that installations meet safety and quality standards.
  • Diagnose and repair electrical faults and malfunctions in systems and equipment. Replace or repair defective components and wiring. 
  • Ensure all electrical work complies with relevant codes, standards, and regulations. Maintain up-to-date knowledge of industry standards and safety practices. 
  • Use diagnostic tools and equipment to identify electrical problems and determine the appropriate solutions. Perform tests to ensure systems are functioning correctly. 
REQUIREMENTS
  • GRADE 12
  • South African passport
  • Minimum of 3 years relevant experience
Attention to detail
Safety Awareness
Physical Stamina
Technical Expertise
Cape Town, South Africa

Food and Beverage Supervisor

JOB DESCRIPTION

The Food and Beverage Supervisor is responsible for supervising and coordinating the activities of the food and beverage team to ensure excellent service, efficient operations, and high-quality standards. This role includes managing staff, handling customer inquiries, overseeing inventory, and ensuring compliance with health and safety regulations.

RESPONSIBILITIES
  • Oversee and manage the food and beverage staff, including servers, bartenders, and kitchen staff. Provide training, scheduling, and performance evaluations. Address any issues or conflicts promptly and professionally.
  • Ensure high levels of customer satisfaction by addressing guest inquiries, resolving complaints, and providing exceptional service. Monitor and improve service quality.
  • Coordinate daily operations of the food and beverage areas, ensuring smooth service and adherence to established procedures. Manage the flow of service and ensure timely delivery of food and drinks.
  • Maintain high standards for food and beverage quality, presentation, and hygiene. Ensure compliance with health, safety, and sanitation regulations.
  • Prepare and present reports on food and beverage operations, including sales, customer feedback, and staff performance. Provide insights and recommendations for improvements.
REQUIREMENTS
  • GRADE 12
  • South African passport
  • Minimum of 3 years relevant experience

 

Leadership
Customer Service
Organizational Skills
Problem- solving
Cape Town, South Africa

Upholster

JOB DESCRIPTION

An Upholsterer is responsible for maintaining, repairing, and refurbishing the upholstery on a cruise ship, including seating, curtains, and other fabric-covered elements throughout the vessel. This role ensures that the ship’s interior remains comfortable, visually appealing, and in good condition for passengers and crew.

RESPONSIBILITIES
  • Repair and refurbish upholstery on chairs, sofas, and other furniture to maintain comfort and appearance.
  • Replace or repair damaged or worn fabrics on various surfaces, including seats, cushions, and drapery.
  • Perform routine maintenance on upholstery and related fixtures to extend their lifespan.
  • Work closely with interior designers, ship management, and other maintenance staff to align with the ship’s design standards and requirements.
  • Create custom upholstery solutions based on specific design requirements or preferences.
REQUIREMENTS
  • GRADE 12
  • South African passport
  • Minimum of 3 years relevant experience 
Upholstery techniques
Attention to detail
Creativity
Time Management
Cape Town, South Africa

Horticulturist(Gardens and Grounds Manager)

JOB DESCRIPTION

A horticulturist specializes in the cultivation, propagation, and management of plants, including fruits, vegetables, flowers, and ornamental plants. They apply their knowledge of plant biology, soil science, and environmental conditions to improve plant growth, enhance crop yields, and develop sustainable gardening practices.  

RESPONSIBILITIES
  • Select appropriate plants for various climates and environments.
  • Design and implement planting plans and schedules.
  • Identify pests and diseases affecting plants and develop integrated pest management strategies. 
  • Conduct experiments to improve plant varieties and cultivation methods. 
  • Promote sustainable horticultural practices, including organic gardening and water conservation. 
  • Maintain records of plant growth, treatments, and outcomes. 
REQUIREMENTS
  •  GRADE 12
  • Minimum of 5 years' experience in a luxury establishment
  • Qualification in horticulture or related field
Flexibility
Knowledge of plant species
Problem Solving Skills
Physical Stamina
Adaptability
Cape Town, South Africa

Engen Assistant Fitter

JOB DESCRIPTION

The Engine Assistant Fitter assists in the maintenance, repair, and operation of the ship’s mechanical and engine systems. This role involves working closely with the engineering team to ensure that all machinery functions efficiently and safely, contributing to the overall smooth operation of the cruise ship 

RESPONSIBILITIES
  • Assist in the routine maintenance and repair of engines, pumps, compressors, and other mechanical systems.
  • Help with the overhaul and reconditioning of engine components and machinery.
  • Adhere to safety protocols and regulations to ensure a safe working environment.
  • Report any issues or abnormalities to senior engineers promptly.
  • Replace or repair defective parts under the guidance of senior engineers.
REQUIREMENTS
  • GRADE 12
  • South African passport
  • Minimum of 3 years relevant experience

Problem- solving skills
Communication skills
Physically fit
Technical Expertise
Cape Town, South Africa

We pride ourselves in upholding the highest ethical standards in the industry, ensuring a fair, merit-based process that serves both our candidates and our valued cruise line partners. 

In full compliance with MLC Guidelines, we will never charge recruitment fees.

At Portside, we believe people are at the heart of every placement, and we are committed to guiding you toward opportunities that change lives.