JOB DESCRIPTION

Aquatic stage staff plays a vital role in ensuring the seamless execution of water-based performances.  This role requires a combination of technical skills, attention to detail, and the ability to work effectively in a dynamic, team-oriented environment.

REQUIREMENTS 

• GRADE 12
• South African passport
• Minimum Open Water certified by PADI (Professional Association of Diving Instructors) or other globally- recognized equivalent diving agency (SSI, SDI, NAUI).
• Can dive using SCUBA apparatus, including full face mask.
• Can work underwater in a confined pool for 60 minutes or more during a live performance.

ALL CANDIDATES WHO APPLY FOR THE ROLE MUST PREPARE A 4-5 MINUTE VIDEO DEMONSTRATING THE FOLLOWING SKILLS:

• Swimming Skills (Backstroke, breaststroke)
• Underwater or surface swimming while using full diving gear/masks (not scuba gear)
• Mask " re- sets" 
• Dives using a full- face mask
• Approved PADI hand signals
• Getting out of the water with tank on
• 'Buddy" check- checking 'buddy' equipment to ensure safety

JOB DESCRIPTION

Liquor Specialists are responsible for managing and promoting the sale of alcoholic beverages throughout the cruise ship. This role involves interacting with guests to offer an exceptional experience by providing expert knowledge of the ship’s beverage offerings, creating personalized recommendations, and ensuring that the ship’s bars and lounges are stocked and organized with a wide range of quality spirits. The Liquor Specialist also plays a key role in maximizing sales while upholding the cruise line's high standards of service.

RESPONSIBILITIES

• Understanding of customer needs in a liquor store environment
• Product knowledge and a willingness to learn and understand whilst providing the highest level of hospitality.
• Display the enthusiasm, energy, and care for the experience and needs of customers onboard
• Working with a variety of liquor products
• Assisting with deliveries and stock room work for the replenishment of the boutiques on-board
• Involved in inventories and stock take
• Supporting your team in special events such as daily promotions and specialist talks on-board
• Driving sales of brand products
• Delivering excellent customer service
• Educating consumers with product knowledge
• Living and working on a cruise ship for 6-8 months
• Living and working on a cruise ship (you could be anywhere in the world!)
• Creating an exceptional and memorable retail experience for guests on board
• Maximising sales by promoting a quality range of liquor products through onboard seminars, presentations, and in-store events
• Developing detailed and extensive knowledge of all products as well as the brand culture
• Exceeding sales targets and participating in promotional events such as seminars and presentations

REQUIREMENTS

• Must be 21 years of age or over
• Good retail and customer service background with knowledge of liquor products an advantage
• Outgoing and enthusiastic personality
• Good work ethic and able to travel for 6-8 months
• Strong retail background and knowledge of liquor products
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Motivated and driven to achieve sales targets
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high-pressure environment
• A strong team player who is goal orientated

JOB DESCRIPTION

The Boutique Manager will provide leadership for the onboard retail shops to promote and model our high-quality retailing standards, continuously driving maximum sales results, superior quality customer service, talent development, and engagement. The Sales Manager must demonstrate honesty and integrity in all interactions.

RESPONSIBILITIES

Sales

• Motivate and coach sales team to achieve/exceed sales and promotional targets.
• Establish effective target- and goal-setting standards.
• In partnership with the Operations Manager, ensure an effective and accurate promotional planner is in place.
• Train the sales team to ensure successful key promotions, specialty sales, and execute a daily program for specific cruise itinerary to maximize passenger flow on sales floor.
• Analyze sales and inventory reports, providing feedback and results regarding both top and opportunity sellers to the Operations Manager.
• Validate the end of Cruise reporting and financial data is accurate.
• Proactively ensure that the sales team is strategically placed on shop floor based on knowledge & skill sets in order to maximize sales and productivity.
• Provide appropriate feedback to ensure that the sales associates are utilizing set customer service process and merchandise upgrading techniques to meet the guest’s needs, improve their shopping experience and increase opportunities for purchasing and maximizing sales.
• Through effective coaching for sales techniques and other MSC training, maximize all opportunities to close sales.
• Verify that the sales team is informed of product knowledge, selling and customer service techniques.
• Attend to each guest’s need to ensure an exceptional guest experience.
• Coach associates to exceed Customer Service rating expectations and validate by actively managing guest feedback according to established procedures in a professional and timely manner.
• Handles customer complaints professionally and with a problem-solving mindset.

Regulations

• Responsible for ensuring that the sales team is kept informed and is in compliance with all safety, security, the company’s environmental policy, the safety and security rules and regulations as outlined by Company and cruise line command at all times.
• Report any incidences of illnesses/work related injuries, to HR Department and Operations.
• Maintains work attendance record in accordance with the established company policies.

REQUIREMENTS

• Strong Communication Skills
• Minimum of 4 years’ Experience in Retail
• Excellent Level in English

JOB DESCRIPTION

The Electrical Technician installs, maintains, and repairs electrical systems and equipment in residential, commercial, or industrial settings. The role involves diagnosing electrical issues, ensuring compliance with codes and regulations, and performing preventative maintenance to ensure reliable operation. 

RESPONSIBILITIES

• Install electrical systems, wiring, fixtures, and equipment according to blueprints, specifications, and codes. Ensure that installations meet safety and quality standards.
• Diagnose and repair electrical faults and malfunctions in systems and equipment. Replace or repair defective components and wiring. 
• Ensure all electrical work complies with relevant codes, standards, and regulations. Maintain up-to-date knowledge of industry standards and safety practices. 
• Use diagnostic tools and equipment to identify electrical problems and determine the appropriate solutions. Perform tests to ensure systems are functioning correctly. 

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum of 3 years relevant experience

JOB DESCRIPTION

The Food and Beverage Supervisor is responsible for supervising and coordinating the activities of the food and beverage team to ensure excellent service, efficient operations, and high-quality standards. This role includes managing staff, handling customer inquiries, overseeing inventory, and ensuring compliance with health and safety regulations.

RESPONSIBILITIES

• Oversee and manage the food and beverage staff, including servers, bartenders, and kitchen staff. Provide training, scheduling, and performance evaluations. Address any issues or conflicts promptly and professionally.
• Ensure high levels of customer satisfaction by addressing guest inquiries, resolving complaints, and providing exceptional service. Monitor and improve service quality.
• Coordinate daily operations of the food and beverage areas, ensuring smooth service and adherence to established procedures. Manage the flow of service and ensure timely delivery of food and drinks.
• Maintain high standards for food and beverage quality, presentation, and hygiene. Ensure compliance with health, safety, and sanitation regulations.
• Prepare and present reports on food and beverage operations, including sales, customer feedback, and staff performance. Provide insights and recommendations for improvements.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum of 3 years relevant experience

JOB DESCRIPTION

An Upholsterer is responsible for maintaining, repairing, and refurbishing the upholstery on a cruise ship, including seating, curtains, and other fabric-covered elements throughout the vessel. This role ensures that the ship’s interior remains comfortable, visually appealing, and in good condition for passengers and crew.

RESPONSIBILITIES

• Repair and refurbish upholstery on chairs, sofas, and other furniture to maintain comfort and appearance.
• Replace or repair damaged or worn fabrics on various surfaces, including seats, cushions, and drapery.
• Perform routine maintenance on upholstery and related fixtures to extend their lifespan.
• Work closely with interior designers, ship management, and other maintenance staff to align with the ship’s design standards and requirements.
• Create custom upholstery solutions based on specific design requirements or preferences.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum of 3 years relevant experience 

JOB DESCRIPTION

A horticulturist specializes in the cultivation, propagation, and management of plants, including fruits, vegetables, flowers, and ornamental plants. They apply their knowledge of plant biology, soil science, and environmental conditions to improve plant growth, enhance crop yields, and develop sustainable gardening practices.  

RESPONSIBILITIES

• Select appropriate plants for various climates and environments.
• Design and implement planting plans and schedules.
• Identify pests and diseases affecting plants and develop integrated pest management strategies. 
• Conduct experiments to improve plant varieties and cultivation methods. 
• Promote sustainable horticultural practices, including organic gardening and water conservation. 
• Maintain records of plant growth, treatments, and outcomes. 

REQUIREMENTS

•  GRADE 12
• Minimum of 5 years' experience in a luxury establishment
• Qualification in horticulture or related field

JOB DESCRIPTION

The Engine Assistant Fitter assists in the maintenance, repair, and operation of the ship’s mechanical and engine systems. This role involves working closely with the engineering team to ensure that all machinery functions efficiently and safely, contributing to the overall smooth operation of the cruise ship 

RESPONSIBILITIES

• Assist in the routine maintenance and repair of engines, pumps, compressors, and other mechanical systems.
• Help with the overhaul and reconditioning of engine components and machinery.
• Adhere to safety protocols and regulations to ensure a safe working environment.
• Report any issues or abnormalities to senior engineers promptly.
• Replace or repair defective parts under the guidance of senior engineers.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum of 3 years relevant experience

Job Opportunity: Shopping Guide, Assistant Shopping Guide, & Brand Ambassador

Are you a dynamic team player with strong public speaking skills, ambition, and a passion for luxury? Or perhaps you have an acting, singing, dancing, or entertainment background? If so, the leading Media Company in the cruise industry, wants you to join our motivated and inspiring team!

The company is a multi-media marketing company specializing in luxury travel retail, with a global presence across 3 Cruise Lines and over 60+ cruise ships at sea. They are seeking charismatic individuals with dynamic personalities to fill the Shopping Guide, Assistance Shopping Guide, and Brand Ambassador positions onboard.

Position Overview: You will play a crucial role in representing our brand and providing an exceptional shopping experience to cruise passengers. This is a unique opportunity to work in a dynamic environment and contribute to our team’s growth, development, and success.

JOB DESCRIPTION

The Assistant Maitre'd supports the Maitre'd in managing the dining room operations, ensuring high standards of service and guest satisfaction. This role involves supervising the service team, handling guest requests and complaints, and contributing to the overall efficiency of the dining experience.

RESPONSIBILITIES

• Oversee food and beverage services throughout designated venues, which includes Team Dining, Inclusive Dining venues, Room Service, and other areas involved in food and beverage operations or related activities
• Oversee the performance of Restaurant Team Leaders assigned to their area of responsibility
• Support team members who need assistance in performing their duties and maintaining smooth service and guest satisfaction
• Deliver impactful, effective, and interactive training for all Servers while remaining vigilant in identifying potential training opportunities
• Implement fair and equitable employee discipline, using the company Performance platform to evaluate, provide constructive feedback, and recognize the good performance of team members

REQUIREMENTS

• GRADE 12
•  South African passport
• Minimum of 3 years relevant experience

JOB DESCRIPTION

The 3rd Assistant Refrigerator Engineer supports the Chief Refrigeration Engineer and 2nd Assistant Refrigerator Engineer in maintaining and operating the cruise ship’s refrigeration and air conditioning systems. This role involves routine maintenance, troubleshooting, and repair of refrigeration equipment, ensuring efficient operation and compliance with safety standards. 

RESPONSIBILITIES

• Assist in the operation, maintenance, and repair of refrigeration systems, including compressors, evaporators, condensers, and associated equipment. 
• Perform routine checks and inspections of refrigeration systems to ensure proper functioning and identify potential issues. 
• Monitor refrigeration and air conditioning systems for performance and efficiency, reporting any anomalies or malfunctions to the senior engineers. 
• Work closely with other engineering staff and departments to support the overall operation of the ship. 

REQUIREMENTS

•  GRADE 12
• South African passport
• Minimum of 3 years relevant experience

JOB DESCRIPTION

The Housekeeping Manager is responsible for ensuring the cleanliness, hygiene, and overall upkeep of all guest staterooms, public areas, and crew accommodations aboard the cruise ship. This role involves supervising a large housekeeping team, maintaining international hygiene standards, and delivering excellent guest service. The ideal candidate must possess strong leadership abilities, attention to detail, and previous experience in hotel or cruise housekeeping operations.

RESPONSIBILITIES

• Oversee daily stateroom cleaning, turndown service, and embarkation/disembarkation turnaround.
• Supervise the cleaning and maintenance of all public areas, including lobbies, restrooms, corridors, lounges, stairways, and recreational areas.
• Conduct regular inspections to ensure impeccable hygiene and presentation standards.
• Implement cleaning schedules in crew zones in compliance with health and safety regulations.
• Conduct training sessions on cleaning standards, safety protocols, and service etiquette.
• Monitor housekeeping supply levels (cleaning agents, linens, toiletries, etc.). Handle guest complaints or service issues promptly and professionally.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum 3 years of housekeeping supervisory or managerial experience in a hotel, resort, or cruise ship.