Job Opportunity: Shopping Guide, Assistant Shopping Guide, & Brand Ambassador

Are you a dynamic team player with strong public speaking skills, ambition, and a passion for luxury? Or perhaps you have an acting, singing, dancing, or entertainment background? If so, the leading Media Company in the cruise industry, wants you to join our motivated and inspiring team!

The company is a multi-media marketing company specializing in luxury travel retail, with a global presence across 3 Cruise Lines and over 60+ cruise ships at sea. They are seeking charismatic individuals with dynamic personalities to fill the Shopping Guide, Assistance Shopping Guide, and Brand Ambassador positions onboard.

Position Overview: You will play a crucial role in representing our brand and providing an exceptional shopping experience to cruise passengers. This is a unique opportunity to work in a dynamic environment and contribute to our team’s growth, development, and success.

JOB DESCRIPTION

The 3rd Assistant Refrigerator Engineer supports the Chief Refrigeration Engineer and 2nd Assistant Refrigerator Engineer in maintaining and operating the cruise ship’s refrigeration and air conditioning systems. This role involves routine maintenance, troubleshooting, and repair of refrigeration equipment, ensuring efficient operation and compliance with safety standards. 

RESPONSIBILITIES

• Assist in the operation, maintenance, and repair of refrigeration systems, including compressors, evaporators, condensers, and associated equipment. 
• Perform routine checks and inspections of refrigeration systems to ensure proper functioning and identify potential issues. 
• Monitor refrigeration and air conditioning systems for performance and efficiency, reporting any anomalies or malfunctions to the senior engineers. 
• Work closely with other engineering staff and departments to support the overall operation of the ship. 

REQUIREMENTS

•  GRADE 12
• South African passport
• Minimum of 3 years relevant experience

JOB DESCRIPTION

The Housekeeping Manager is responsible for ensuring the cleanliness, hygiene, and overall upkeep of all guest staterooms, public areas, and crew accommodations aboard the cruise ship. This role involves supervising a large housekeeping team, maintaining international hygiene standards, and delivering excellent guest service. The ideal candidate must possess strong leadership abilities, attention to detail, and previous experience in hotel or cruise housekeeping operations.

RESPONSIBILITIES

• Oversee daily stateroom cleaning, turndown service, and embarkation/disembarkation turnaround.
• Supervise the cleaning and maintenance of all public areas, including lobbies, restrooms, corridors, lounges, stairways, and recreational areas.
• Conduct regular inspections to ensure impeccable hygiene and presentation standards.
• Implement cleaning schedules in crew zones in compliance with health and safety regulations.
• Conduct training sessions on cleaning standards, safety protocols, and service etiquette.
• Monitor housekeeping supply levels (cleaning agents, linens, toiletries, etc.). Handle guest complaints or service issues promptly and professionally.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum 3 years of housekeeping supervisory or managerial experience in a hotel, resort, or cruise ship.

JOB DESCRIPTION

Part of the hardworking Galley team under the supervisor of the Chef De Partie – Assistant Buffet Garde Mangers are responsible for food preparation following recipes and specification to ensure quality and consistency as well as ensuring the highest level of sanitation is maintained, all in keeping with company and USPH standards. 

RESPONSIBILITIES

• Assist in any cleaning duties as requested by the Chef de Partie.
• To assist in any cleaning duties as requested by the Chef de Partie. 
• Maintain a high level of personal hygiene.
• Assist the Chef de Partie in the receiving and returns of food items from the storeroom.

REQUIREMENTS

• GRADE 12
• South African passport
• Some experience in Garde Manger department in a hotel (minimum of 4-star rating) is preferred.

JOB DESCRIPTION

An Entertainment Rigging Specialist on a cruise ship is responsible for the safe installation, operation, and maintenance of all rigging systems used in live entertainment productions onboard. These systems include lighting rigs, sound systems, stage equipment, and other technical installations used in performances, shows, and special events. This role combines technical expertise with a keen understanding of live entertainment logistics to ensure smooth, safe, and high-quality performances in various venues on the ship, including theatres, lounges, and outdoor stages.

RESPONSIBILITIES

• Install, set up, and test all rigging systems used in entertainment venues, including stage lighting, sound systems, audiovisual equipment, and special effects.
• Securely rig and hang lighting and sound equipment, including heavy machinery such as speakers, lights, and large props, using cables, hoists, pulleys, and trusses. 
• Conduct regular safety checks on rigging equipment and stage systems, including load testing and visual inspections, to prevent accidents. 
• Support live shows and performances by operating and monitoring rigging systems, ensuring that all equipment functions smoothly during events. 
• Perform routine maintenance, inspections, and repairs on rigging systems and entertainment equipment to ensure everything is in optimal working condition. 
• Work closely with the cruise ship’s entertainment, technical, and production teams to plan and execute rigging setups for events and shows. 
• Keep track of rigging equipment and ensure that it is properly maintained, stored, and accounted for. 
• Assist with the quick and efficient setup and breakdown of equipment for various events, performances, and special functions across multiple venues on the ship. 

REQUIREMENTS

• GRADE 12
• Minimum of 3 years relevant experience
• South African Passport

JOB DESCRIPTION

The Assistant Food & Beverage Manager assists in managing and coordinating all aspects of food and beverage operations, ensuring high standards of service, quality, and guest satisfaction. This role involves supervising staff, managing inventory, and maintaining a smooth operation of dining services.

RESPONSIBILITIES

• Support the F&B Manager in overseeing daily operations of food and beverage services, including dining areas, bars, and room service.
• Ensure high levels of customer satisfaction by addressing guest inquiries and complaints promptly and effectively.
• Maintain and enforce quality standards for food preparation, presentation, and service. Ensure compliance with health, safety, and hygiene regulations.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum 3 years relevant experience

JOB DESCRIPTION

The Ordinary Seaman (OS) is an entry-level position on a ship responsible for performing a variety of tasks to assist the ship's crew and ensure the smooth operation of the vessel. The role involves working on deck, assisting with the maintenance of the ship, and supporting the navigation and safety operations of the vessel. 

RESPONSIBILITIES

• Perform routine cleaning and maintenance of the deck, including sweeping, scrubbing, and removing debris. 
• Help with minor repairs and maintenance tasks as directed by senior crew members. 
• Stand watch on deck as directed, including lookout duties, monitoring for hazards, and reporting any issues to the officer on watch. 
• Assist with the maintenance and inspection of safety equipment, including lifeboats, life jackets, and firefighting gear. 
• Assist with anchoring operations, including handling and securing anchor chains and lines. 

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum of 3 years relevant experience 
  

 JOB DESCRIPTION

The Front Desk position on a cruise ship, often referred to as Guest Services Agent or Receptionist, is a critical role responsible for managing guest interactions and ensuring a high level of customer service throughout the voyage. This role involves handling various administrative and customer service tasks to ensure that passengers have a pleasant and seamless experience on board.

RESPONSIBILITIES

• Manage the check-in and check-out processes for passengers, ensuring smooth and efficient handling of boarding and departure procedures.
• Provide information to guests about ship amenities, activities, dining options, and itineraries. Assist with inquiries, reservations, and special requests.
• Act as a liaison between guests and other departments (e.g., housekeeping, dining, excursions) to facilitate requests and ensure accurate information flow.
• Address and resolve guest complaints and issues promptly and professionally, ensuring guest satisfaction and maintaining a positive experience. 

REQUIREMENTS

• GRADE 12
• South African Passport
• Minimum of 3 years relevant experience

JOB DESCRIPTION

The Chef de Partie 2 is responsible for overseeing a specific section of the kitchen, ensuring the preparation and presentation of dishes meet high standards. This role involves managing a team within the section, maintaining kitchen operations, and ensuring adherence to health and safety regulations. The Chef de Partie 2 works closely with the Head Chef and other kitchen staff to deliver exceptional dining experiences.

RESPONSIBILITIES

• Supervise and coordinate the activities within your assigned section of the kitchen, ensuring efficient and timely preparation of dishes.
• Prepare and cook high-quality dishes according to menu specifications, ensuring consistency in taste, presentation, and portion control.
• Monitor and maintain the quality of ingredients and finished dishes, ensuring they meet the established standards and specifications.
• Assist in the creation and development of new menu items, specials, and seasonal dishes, contributing ideas and feedback to enhance the menu offerings.

REQUIREMENTS

• Grade 12
• Minimum of 3 years relevant experience
• South African Passport

JOB DESCRIPTION

The Cook assists in the preparation and cooking of food, ensuring that dishes are prepared according to recipes and quality standards. This role involves working in various kitchen stations, maintaining cleanliness, and supporting the kitchen team in delivering high-quality meals.

RESPONSIBILITIES

• Assist in preparing ingredients and cooking food according to recipes and menu specifications. This includes chopping vegetables, marinating meats, and assembling dishes.
• Work in designated kitchen stations such as the grill, sauté, or pastry station. Follow instructions from senior chefs and ensure that all dishes are prepared to the correct specifications.
• Monitor the quality of ingredients and finished dishes to ensure they meet the restaurant’s standards for taste, appearance, and portion size.
• Assist in managing and rotating stock, ensuring that ingredients are fresh and properly stored. Report any shortages or issues to senior staff.
• Work effectively with other kitchen staff, including line cooks, sous chefs, and kitchen assistants, to ensure smooth and efficient kitchen operations.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum of 3 years relevant experience
• Qualification in Hospitality

JOB DESCRIPTION

The Purser is responsible for overseeing the administrative and financial operations onboard a ship, including guest services, accounting, and administrative tasks. The role involves ensuring efficient handling of financial transactions, managing guest inquiries and requests, and supporting the overall smooth operation of the ship’s hotel department.

RESPONSIBILITIES

• Manage the reception desk, including checking in and out guests, handling reservations, and addressing guest inquiries and complaints.
• Oversee billing procedures, including processing payments, managing guest accounts, and handling transactions accurately.
• Maintain accurate records of guest accounts, transactions, and financial documents.
• Coordinate with other departments (e.g., housekeeping, food and beverage, security) to ensure smooth operations and address any guest-related issues.
• Manage inventory and supplies for the purser’s office, including office supplies and guest-related items.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum of 3 years relevant experience