Food and Beverage Supervisor

JOB DESCRIPTION

The Food and Beverage Supervisor is responsible for supervising and coordinating the activities of the food and beverage team to ensure excellent service, efficient operations, and high-quality standards. This role includes managing staff, handling customer inquiries, overseeing inventory, and ensuring compliance with health and safety regulations.

RESPONSIBILITIES

• Oversee and manage the food and beverage staff, including servers, bartenders, and kitchen staff. Provide training, scheduling, and performance evaluations. Address any issues or conflicts promptly and professionally.
• Ensure high levels of customer satisfaction by addressing guest inquiries, resolving complaints, and providing exceptional service. Monitor and improve service quality.
• Coordinate daily operations of the food and beverage areas, ensuring smooth service and adherence to established procedures. Manage the flow of service and ensure timely delivery of food and drinks.
• Maintain high standards for food and beverage quality, presentation, and hygiene. Ensure compliance with health, safety, and sanitation regulations.
• Prepare and present reports on food and beverage operations, including sales, customer feedback, and staff performance. Provide insights and recommendations for improvements.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum of 3 years relevant experience