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Housekeeping Manager

JOB DESCRIPTION

The Housekeeping Manager is responsible for ensuring the cleanliness, hygiene, and overall upkeep of all guest staterooms, public areas, and crew accommodations aboard the cruise ship. This role involves supervising a large housekeeping team, maintaining international hygiene standards, and delivering excellent guest service. The ideal candidate must possess strong leadership abilities, attention to detail, and previous experience in hotel or cruise housekeeping operations.

RESPONSIBILITIES

  • Oversee daily stateroom cleaning, turndown service, and embarkation/disembarkation turnaround.
  • Supervise the cleaning and maintenance of all public areas, including lobbies, restrooms, corridors, lounges, stairways, and recreational areas.
  • Conduct regular inspections to ensure impeccable hygiene and presentation standards.
  • Implement cleaning schedules in crew zones in compliance with health and safety regulations.
  • Conduct training sessions on cleaning standards, safety protocols, and service etiquette.
  • Monitor housekeeping supply levels (cleaning agents, linens, toiletries, etc.). Handle guest complaints or service issues promptly and professionally.

REQUIREMENTS

  • Grade 12 + hospitality or hotel management qualification
  • South African passport
  • 4–5 years of experience in a similar role, having worked in a hotel or resort (4- or 5-star) environment, leading teams of 20–50 employees.
  • Cruise ship experience preferable
Customer Relationship

Flexibility

Organizational Skills
Attention to Detail
Knowledge of Hygiene Standards
Cape Town, South Africa

We pride ourselves in upholding the highest ethical standards in the industry, ensuring a fair, merit-based process that serves both our candidates and our valued cruise line partners. 

In full compliance with MLC Guidelines, we will never charge recruitment fees.

At Portside, we believe people are at the heart of every placement, and we are committed to guiding you toward opportunities that change lives.