Boutique Manager

JOB DESCRIPTION

The Boutique Manager will provide leadership for the onboard retail shops to promote and model our high-quality retailing standards, continuously driving maximum sales results, superior quality customer service, talent development, and engagement. The Sales Manager must demonstrate honesty and integrity in all interactions.

RESPONSIBILITIES

Sales

• Motivate and coach sales team to achieve/exceed sales and promotional targets.
• Establish effective target- and goal-setting standards.
• In partnership with the Operations Manager, ensure an effective and accurate promotional planner is in place.
• Train the sales team to ensure successful key promotions, specialty sales, and execute a daily program for specific cruise itinerary to maximize passenger flow on sales floor.
• Analyze sales and inventory reports, providing feedback and results regarding both top and opportunity sellers to the Operations Manager.
• Validate the end of Cruise reporting and financial data is accurate.
• Proactively ensure that the sales team is strategically placed on shop floor based on knowledge & skill sets in order to maximize sales and productivity.
• Provide appropriate feedback to ensure that the sales associates are utilizing set customer service process and merchandise upgrading techniques to meet the guest’s needs, improve their shopping experience and increase opportunities for purchasing and maximizing sales.
• Through effective coaching for sales techniques and other MSC training, maximize all opportunities to close sales.
• Verify that the sales team is informed of product knowledge, selling and customer service techniques.
• Attend to each guest’s need to ensure an exceptional guest experience.
• Coach associates to exceed Customer Service rating expectations and validate by actively managing guest feedback according to established procedures in a professional and timely manner.
• Handles customer complaints professionally and with a problem-solving mindset.

Regulations

• Responsible for ensuring that the sales team is kept informed and is in compliance with all safety, security, the company’s environmental policy, the safety and security rules and regulations as outlined by Company and cruise line command at all times.
• Report any incidences of illnesses/work related injuries, to HR Department and Operations.
• Maintains work attendance record in accordance with the established company policies.

REQUIREMENTS

• Strong Communication Skills
• Minimum of 4 years’ Experience in Retail
• Excellent Level in English