Food and Beverage Director

JOB DESCRIPTION

 As a Food and Beverage Director, you will be responsible for overseeing the entire Food and Beverage Operations on board, including the galleys, all the restaurants and food outlets, all the bars and nightclub, the storeroom, and our Auxiliary Services department. You will lead a team of managers to ensure that our guests enjoy the best possible food and service.

RESPONSIBILITIES

• Oversee the organization, planning, administration, and day-to-day running of the Food & Beverage Operations Department in accordance with company policies, procedures, financial plans, and targets
• Direct and control the department in such a way that all company service and operational procedures are fully utilized, yet revenue opportunities are maximized
• Monitor food & beverage supply financial plans with a focus on ensuring expenditures are maintained within set parameters of financial plans both monthly and fiscally. Adjust accordingly to correct if needed
• Ensure the quality of product and high standards of service is always provided to the guests. Actively monitor the Total Guest Experience Monitor (TGEM) results. Discuss with department leads and formulate strategies to ensure food and service excellence.
• To be actively involved in the welfare and career of the team members through informal or scheduled meetings, performance reviews, and counselling when needed
• Ensure fair scheduling and treatment of crewmembers is carried out by all management. Monitor & ensure Fun time records for the department are in due compliance with MLC regulations. Overview and final line approver of department overtime
• Observe guest service in all areas of the department and suggest/implement improvements where necessary

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum 5 years of Management experience in the Food Operations Department of a cruise ship, resort, or full-service hotel
• Diploma or Degree in Hospitality