JOB DESCRIPTION

The Boutique Manager will provide leadership for the onboard retail shops to promote and model our high-quality retailing standards, continuously driving maximum sales results, superior quality customer service, talent development, and engagement. The Sales Manager must demonstrate honesty and integrity in all interactions.

RESPONSIBILITIES

Sales

• Motivate and coach sales team to achieve/exceed sales and promotional targets.
• Establish effective target- and goal-setting standards.
• In partnership with the Operations Manager, ensure an effective and accurate promotional planner is in place.
• Train the sales team to ensure successful key promotions, specialty sales, and execute a daily program for specific cruise itinerary to maximize passenger flow on sales floor.
• Analyze sales and inventory reports, providing feedback and results regarding both top and opportunity sellers to the Operations Manager.
• Validate the end of Cruise reporting and financial data is accurate.
• Proactively ensure that the sales team is strategically placed on shop floor based on knowledge & skill sets in order to maximize sales and productivity.
• Provide appropriate feedback to ensure that the sales associates are utilizing set customer service process and merchandise upgrading techniques to meet the guest’s needs, improve their shopping experience and increase opportunities for purchasing and maximizing sales.
• Through effective coaching for sales techniques and other MSC training, maximize all opportunities to close sales.
• Verify that the sales team is informed of product knowledge, selling and customer service techniques.
• Attend to each guest’s need to ensure an exceptional guest experience.
• Coach associates to exceed Customer Service rating expectations and validate by actively managing guest feedback according to established procedures in a professional and timely manner.
• Handles customer complaints professionally and with a problem-solving mindset.

Regulations

• Responsible for ensuring that the sales team is kept informed and is in compliance with all safety, security, the company’s environmental policy, the safety and security rules and regulations as outlined by Company and cruise line command at all times.
• Report any incidences of illnesses/work related injuries, to HR Department and Operations.
• Maintains work attendance record in accordance with the established company policies.

REQUIREMENTS

• Strong Communication Skills
• Minimum of 4 years’ Experience in Retail
• Excellent Level in English

JOB DESCRIPTION

Assistant Joiner & Carpenter is responsible for maintaining the vessel's guests and crew areas, as well as carrying out refurbishment, repairs, and daily work as instructed by the team leader.

Assistant Joiner & Carpenter responds to Guest work orders and repair requests. Responds to Crew work orders and repair requests. Ensures that all aspects of the company's environmental policy and procedure applicable to his job tasks are correctly carried out, including, but not limited to, the proper labelling of all hazardous material containers, including those which may be temporarily used, the proper storage and containment of hazardous chemicals including paints, the proper precautionary procedures specified by the company when painting onboard or "over the side," the proper application of the company's personnel protection program. 

RESPONSIBILITIES

•  Carrying out refurbishment, repairs, and new installation in Guest and Crew areas as instructed by the Team Leader.
• Assist the freshwater bunkering operations. The Asst Joiner designated by the Team Leader/Facilities Maintenance Manager is responsible for this task.
• Ensuring that all aspects of the company's environmental policies and safety procedures are applicable to his/her job tasks.
• Performs routine inspections of all Guest and Crew areas under his specific responsibility (i.e., carpet, upholstery, etc.)
• Perform Backstage services.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum of 2 years relevant experience

JOB DESCRIPTION

Organizes and leads youth activities, for ages 6 months -17 years, in designated activity centres, assigned areas and throughout the vessel by performing the essential duties and responsibilities.

RESPONSIBILITIES

• Participates in embarkation procedures by disseminating information regarding the Adventure Ocean Program, Youth Evacuation Plan, and directing and escorting guests to staterooms.
• Determines the activities to initiate based on the ages and the needs of the children assigned to participate in the scheduled activity. Organized and leads a variety of established age-appropriate activities. 
• Acts as a role model for the youth with regard to leadership, friendliness, diplomacy, honesty, fair play, sportsmanship and open-mindedness. Exercises discretion and good judgment when interacting with the children. Maintains a constant awareness of the children’s whereabouts and their safety. Intervenes when a conflict arises or when a child needs extra attention or assistance in order to enjoy the activities. Responds to any type of emergency 
• Maintains discipline within assigned group to ensure safety precautions are followed.
• Communicates with parents in a tactful and courteous manner to generate a high level of comfort. Acts as liaison between the Youth Activities Manager and the parents

REQUIREMENTS

• GRADE 12
• Bachelor’s degree in education, recreation or related field from an accredited university or college or the international equivalent
• South African passport
• Three to five years' experience working with large groups of youths ages 6 months -17 years

JOB DESCRIPTION

The Assistant Electrician 3 is a skilled position on a cruise ship, responsible for supporting the Chief Electrician in the maintenance, repair, and operation of the vessel’s electrical systems. This role involves advanced technical tasks, supervision of junior staff, and ensuring that electrical systems operate efficiently and safely. 

RESPONSIBILITIES

• Perform advanced electrical maintenance and repairs on complex systems, including high-voltage equipment, generators, and control systems. 
• Conduct preventive maintenance according to the maintenance schedule and report any recurring issues to the Chief Electrician. 
• Ensure all electrical work complies with maritime safety regulations, company policies, and industry standards. 
• Collaborate with other departments and engineering staff to support ship operations and address any electrical needs or challenges. 

REQUIREMENTS

• GRADE 12
• Minimum of 3 years relevant experience
• South African Passport