Stateroom Attendant

JOB DESCRIPTION

As a Stateroom Attendant on a cruise line, you will be responsible for ensuring that guest staterooms are maintained to the highest standards of cleanliness, comfort, and presentation. You will provide exceptional service to guests, addressing their needs and ensuring a pleasant and enjoyable stay. This role involves both regular cleaning duties and guest interactions, requiring attention to detail, professionalism, and a positive attitude.

RESPONSIBILITIES

• Transports the luggage to assigned areas during boarding and introduce themselves to all guests in their assigned station including duty hours and other available room services.
• Provides personal assistance to guests aiming to exceed their expectations by following The Royal Way. Maintains current knowledge of the ship’s regular events and special functions by reviewing all available data, (daily Compass, etc.), in order to provide guests with accurate information to answer questions. 
• Follows all daily, weekly and monthly stateroom and corridor cleaning procedures to ensure The Royal Way are met. 
• Makes beds and changes towels according to the Save the Waves program. Cleans bathrooms and replenishes bathroom supplies. Cleans showers/bathtubs (and change shower curtains where applicable), sinks and toilet bowl. Follows daily, weekly and monthly morning and evening Cleaning Highlights and Must-do's 
• Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and room accessories to remove effects of smoke, water and other damage such as dirt, soot, stains, mildew, and excess water and moisture. Sweeps, scrubs and vacuums. 
• Replenishes supplies such as drinking glasses, ice, soap, amenities, and stationary supplies.
•  Dusts furniture, Washes walls, ceiling, and woodwork. Washes windows and door panels. 
• Empties wastebaskets and empties and cleans ashtrays (in balcony staterooms only).. Segregates and removes trash and garbage and places it in designated containers. 
• Receives guest’s laundry and dry cleaning and transports to laundry area for processing. Collects guests' laundry and delivers back to guests' stateroom as per the required time. 
• Ensures all dirty linen items are properly separated into the dirty linen bags and cleaning rags are placed into a separate bag. Any stained items are further separated ready for collection by the linen keeper assistants. All bags must be closed with the drawstring once full and not overflowing.
•  Report all malfunction of lighting, heating and ventilation equipment and all other maintenance issues by dialling 1-800 for effective repairs to be carried. Follow up to ensure repairs are carried out in a timely manner and involves Housekeeping Management when there is delay in the completion process. 
• Maintains cleaning supplies and equipment in good working order. Inform Deck Supervisors of any supply replenishment required or of any equipment malfunction when needed.

REQUIREMENTS

• GRADE 12
• South African passport
• Minimum of 3 years' experience, preferably in a 4- or 5-star hotel.