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Front Office Supervisor (Land Based- Dubai)

Cape Town, South Africa

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JOB DESCRIPTION

The Front Office Supervisor oversees the front desk operations, ensuring efficient check-in/check-out processes, managing guest inquiries, and providing exceptional customer service. This role includes supervising, handling guest complaints, and coordinating with other departments to ensure a seamless guest experience.


EXPERIENCE, EDUCATION & COMPETENCIES
  • Diploma in Hotel Management or Tourism or any equivalent
  • Minimum of 1 year experience in a similar role and/or experience in any customer-focused related in the Hotel industry.
  • Preferably Marriott Experience 
  • Knowledge of OPERA PMS system is strongly preferred 
  • Extensive knowledge of Front Desk policies and procedures
  • Professional in presentation and demeanor.
  • Positive attitude and good communication skills both written and verbal
  • Commitment to delivering a high level of customer service
  • Ability to work on your own or part of a team 
Apply Now!