Front Office Manager (Land Based- Dubai)

 JOB DESCRIPTION

The Front Office Manager is responsible for overseeing the daily operations of the Front Office, ensuring an exceptional guest experience, and managing a team of front desk staff. This role ensures smooth operations in reception, reservations, guest relations, and concierge services.

RESPONSIBILITIES

• Guest Experience Management:

• Lead the front desk team in delivering exceptional guest service.

• Handle guest complaints and ensure prompt resolution.

• Ensure that VIP and repeat guests are recognized and treated with special care.

• Team Leadership & Training:

• Supervise, motivate, and train Front Office staff.

• Ensure staff adherence to hotel policies and service standards.

• Conduct performance reviews and implement staff development initiatives.

• Operational Excellence:

• Manage daily operations of check-ins, check-outs, and reservations.

• Oversee room availability, rates, and guest assignments.

• Collaborate with housekeeping, maintenance, and other departments to ensure room readiness.

• Financial and Administrative Duties:

• Monitor and control the Front Office budget.

• Oversee cash handling, billing, and payment processes.

• Prepare operational reports, including revenue and occupancy data.

• Compliance & Safety:

• Ensure adherence to hotel safety protocols and local laws.

• Maintain guest confidentiality and security.

• Implement emergency and evacuation procedures as needed.

REQUIREMENTS

• • GRADE 12
• South African passport
• Education: Bachelor’s degree in Hospitality Management or related field.
• • Experience: Minimum 5 years in Front Office operations, with at least 2 years in a managerial role.
• • Skills: Strong leadership, communication, and problem-solving skills.
• • Technical Skills: Proficiency in Property Management Systems (PMS) like Opera.
• • Languages: Fluency in English (additional languages preferred).

• • Availability: Flexible to work nights, weekends, and holidays as required.