Duty Manager/Host(Land Based)
Cape Town,
South Africa
Cape Town,
South Africa
JOB DESCRIPTION
Our client is seeking a dynamic and customer-focused Duty Manager/Host to oversee daily operations and ensure an exceptional experience for our guests. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to create a welcoming environment. As the Duty Manager/Host, you will play a vital role in managing staff, coordinating services, and resolving any issues that may arise during your shift.
RESPONSIBILITIES
- Greet and welcome guests with warmth and professionalism, ensuring their needs are met throughout their visit.
- Supervise daily operations, ensuring all areas of the venue are running smoothly and efficiently.
- Assist in planning and executing events, ensuring all details are managed to provide a memorable experience for guests.
- Ensure all health and safety regulations are adhered to, maintaining a safe environment for guests and staff.
- Monitor stock levels and assist with ordering supplies as needed to ensure smooth operations.
- Address and resolve guest complaints and issues in a timely and effective manner, ensuring a positive outcome.
REQUIREMENTS
- GRADE 12
- Qualification in Hospitality
- Minimum of 5 years' experience in a luxury hotel