Assistant Maitre'd

JOB DESCRIPTION

The Assistant Maitre'd supports the Maitre'd in managing the dining room operations, ensuring high standards of service and guest satisfaction. This role involves supervising the service team, handling guest requests and complaints, and contributing to the overall efficiency of the dining experience.

RESPONSIBILITIES

• Oversee food and beverage services throughout designated venues, which includes Team Dining, Inclusive Dining venues, Room Service, and other areas involved in food and beverage operations or related activities
• Oversee the performance of Restaurant Team Leaders assigned to their area of responsibility
• Support team members who need assistance in performing their duties and maintaining smooth service and guest satisfaction
• Deliver impactful, effective, and interactive training for all Servers while remaining vigilant in identifying potential training opportunities
• Implement fair and equitable employee discipline, using the company Performance platform to evaluate, provide constructive feedback, and recognize the good performance of team members

REQUIREMENTS

• GRADE 12
•  South African passport
• Minimum of 3 years relevant experience